Director, Integration and Process Innovation

Join our   community   and experience   Emerson College ! Reporting to the AVP of Enterprise Data & Solutions, the Director of Integration and Process Innovation is the strategic technology leader responsible for driving transformative solutions in data integration, process efficiency and cutting-edge AI applications. To align with the College’s strategic initiatives and business needs, the Director establishes critical partnerships across academic and business units including Techmedia, Campus Life, Enrollment, Academic Affairs, Alumni operation, Finance, and Human Resources.

The role owns the full solution lifecycle - from technical assessment and business requirement gathering to project proposal generation, solution development, and deployment - ensuring results that drive efficiency and create a transformative user experience. Success is defined by building strong customer relationships, enforcing cross-departmental collaboration, and proactively identifying technology gaps to create strategic business opportunities.

Exceptional communication, strategic thinking, and advanced technical skills in web service API, AI, data analytics, and business analysis are essential for this role. ESSENTIAL JOB DUTIES Strategic Leadership & Planning Lead the IT enterprise system development planning and execution, guaranteeing that the infrastructure and solution support business growth, enhance user experience and align with critical college initiatives.

Prepare for and transform the team to implement emerging technologies to deliver innovative solutions, optimize business operations through automation and expand strategic opportunities. Elevate team expertise in emerging technologies (e.g., API, AI/ML) and direct campus-wide adoption programs, including training and ongoing support. Lead the development and deployment of AI-assisted applications and chatbots across core platforms (Workday, Google, Snowflake, NotebookLM etc.) Lead the development of technical and business proposals (SOWs, execution plans like the AI Development Plan) to define project objectives, deliverables, execution priorities, and required platforms (e.g., Vertex AI, Snowflake Cortex, software & tools) for enterprise systems strategic initiatives.

Enterprise Platform & Integration Management Oversee the performance, operation and maintenance of all core enterprise development and integration platforms (e.g., Workday, Snaplogic, , Oracle, GIT and Tomcat Oracle, Snowflake), and architectural and platform transition impacted by the technology shift and demand such as AI Assist with Workday Student implementation and the support of the existing HR and Finance integrations, Workday Release testing, ensuring successful execution of integration development and end-to-end lifecycle testing.

Organize and support semi-annual Workday release tests and adoption related to integration and support of business functional tests. Participate in Workday Support Committee meetings on regular bases, contributing to meeting agenda and follow through action items. Guarantee continuous operation and performance across all platforms, ensuring timely resolution of data integrity, user support and application performance issues are promptly resolved.

Drive the cross-functional collaboration with IR/BI, Infrastructure, security, and User Services to ensure the rapid resolution of all critical platform, user account and technical incidents. Lead the architecture and development of all core integrations (including API web services, Workday Studio and Extend) to ensure reliable, high-volume data exchange between Workday, Snowflake and 3rd party campus systems.

Govern platform resiliency and business continuity by partnering with Infrastructure to rigorously test the IT Disaster Recovery plan. Develop and maintain the strategy for IT software and process inventory and documentation, clarifying supporting responsibilities and orchestrating cross-training to ensure