Director of Product Management - Service Digital Experiences

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Role Summary   At GEICO,  we’re  transforming how customers engage with us across digital channels — web, mobile  app  and beyond . GEICO is  seeking  an accomplished, customer-obsessed, and visionary  Director, Product Management – Service Digital Experiences  to lead a portfolio of products/experiences that drive meaningful customer, associate, and business outcomes.

This leader will define long-term product strategy, guide multiple product managers/delivery teams, and partner closely with engineering, design, analytics / data science, operations, and executive leadership to deliver innovative, scalable solutions. The Director will  be responsible for  shaping the future product vision,  establishing  outcome-driven product practices, and building a high-performing team of product managers.

This individual will blend strategic thinking, customer empathy, operational excellence, and data-driven decision making to accelerate GEICO's digital transformation. Job Responsibilities   Product Strategy & Vision   Define and own the multi-year product strategy and investment roadmap for a significant product portfolio. Develop compelling product visions that align customer needs, business  objectives , and technology strategy.

Identify  emerging industry trends, competitive dynamics, and market opportunities to influence enterprise priorities. Drive product portfolio decisions based on customer insights, business impact, and return on investment. Champion customer-centric innovation and foster a culture of experimentation and continuous learning. Business & Portfolio Leadership   Own portfolio-level business outcomes, including customer adoption, engagement, growth, operational efficiency, and financial performance.

Establish outcome-based goals and measurement frameworks across product teams. Lead prioritization and investment decisions across multiple product areas and initiatives. Balance short-term delivery commitments with long-term strategic objectives. Serve as an executive point of accountability for product results and performance. Cross-Functional Leadership   Partner with Engineering, Architecture, Data, Design, Operations, and business leaders to align product investments and execution.

Influence executives and senior stakeholders to build alignment around strategic priorities and product direction. Contribute to enterprise-wide initiatives that span multiple teams, organizations, and customer journeys. Facilitate decision-making across competing priorities, constraints, and stakeholder interests. Organizational Leadership   Build, lead, and develop a team of Product Managers (at varying levels)   Establish product  management  best practices, operating models, and standards across the organization.

Coach product managers on strategy, discovery, prioritization, execution, and stakeholder management. Foster an inclusive, high-performance culture focused on accountability, innovation, and continuous improvement. Partner with leadership to attract,  retain , and develop top product talent. Product Delivery & Execution   Ensure teams  maintain  a healthy balance of customer value, technical modernization, risk reduction, and operational excellence.

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