Field Service Engineer - (Breda/Eindhoven Region)

Job Description: About Packsize       We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings.

We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits.

Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®. About the Role     A Field Service Engineer will install, configure and maintain equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify , analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features.

A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships and will work closely with other supporting team members to provide exceptional customer service. What You'll Do       Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals   Support customer installation project management   Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems   Perform hands-on troubleshooting, service and repairs (including upgrades, modifications)   Provide on-site training to customers   Scheduling tasks at customer job sites   Troubleshooting issues quickly and effectively, using technical drawings and documentation   Performing routine maintenance and emergency services as they arise   Continuous learning, including customer operational processes, packaging designs, technical specifications   Support requests and issue management   Spares management towards end customer   Stay up to date with industry and market trends   Documentation, reporting and administrative work related to project installs and preventative maintenance   Basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)   Communicate responsively and productively with company and customer personnel   Adhere to all company and local customer safety requirements and protocols   Work against set performance KPIs     What You'll Bring       Bachelor degree/technical education OR minimum 3 years ex perience in troubleshooting electrical/mechanical equipment   Strong diagnostic and problem-solving skills with a customer-first mindset   Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams   Detail oriented and stress resistant   Strong communication and collaboration skills   Flexible and adaptable to changes   Comfortable working independently, managing your own time with minimal supervision   Customer service oriented with ability to balance multiple tasks and priorities   Innovative and self-assured with decision making ability and hands-on mentality   Positive attitude and ability to learn quickly in a hyper-growth environment   Familiar with Microsoft Office; experience with reporting tools or service software is a bonus   Fluent in English and local language (spoken and written)     Physical Requirements       Must be able to lift 50lbs   Will be required to stand, walk, kneel, and bend for several hours constantly       Travel Requi