Float Phlebotomist 3 days a week, 6 AM - 6 PM

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Float Phlebotomist provides patient-centered laboratory support services across Patient Service Center (PSC) settings and is responsible for providing employee and site coverage for absences, staffing gaps, emergencies, and other operational coverage needs. This role performs the same core responsibilities as a Phlebotomist (386), including the collection of quality blood specimens through venipuncture, capillary collection, and heel sticks for patients across all age groups and patient populations, including newborns, pediatric, adult, and geriatric patients.

The Float Phlebotomist ensures accurate patient identification, specimen labeling, order verification, and adherence to established laboratory collection, safety, infection prevention, and regulatory standards. In addition to core phlebotomy responsibilities, this position supports related PSC workflows as assigned, including Epic patient registration, kiosk registration assistance, collection of approved non-blood specimens, outpatient EKG performance, and specimen processing, preparation, and packaging for transport to the core laboratory.

The Float Phlebotomist must demonstrate the willingness, competency, and ability to work at any PSC location with short same-day notice prior to the start of a shift. The Float Phlebotomist is expected to demonstrate strong technical skills, sound judgment, service excellence, flexibility, and the ability to maintain required competencies while supporting safe, efficient, and high-quality care. This job description summarizes the primary duties and responsibilities of the position and is not an exhaustive list.

Duties may be added or modified based on departmental, operational, regulatory, or organizational needs. Job Duties and Responsibilities: Provides patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards. Interprets verbal, written, and electronic laboratory orders; verifies patient identity; confirms test requirements; and ensures accurate order verification prior to specimen collection.

Transcribes non-SLUHN laboratory orders from outside laboratories and external providers, into the St. Luke's EHR system in accordance with established workflows. Assists patients with kiosk registration workflows, including helping patients navigate check-in prompts, clarifying next steps, and escalating registration issues when additional support is needed. Performs Epic registration workflows in support of patient care, including accessing the appropriate Epic application, creating or updating the Hospital Account Record, entering detailed demographic and clinical service information, and completing required encounter documentation.

Contacts ordering providers, financial representatives, or insurance companies as needed and where applicable to obtain required referrals, pre-certifications, insurance benefit verification, medical license numbers, NPI, UPIN, or other required registration information. Maintains knowledge of applicable insurance regulations, trends, and Network policies; verifies insurance or self-pay eligibility through online systems or phone verification when required and where applicable.

Collects and records applicable self-pay liabilities, co-pays, and deductibles prior to or at the time of registration where applicable, including posting