GEM - Accounts Payable and Corporate Cards Manager

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Position: GEM - Accounts Payable and Corporate Cards Manager Location: Manila, Philippines Reports To: Senior Manager, Global Accounts Payable (SMR) Scope: Global Expense Management — Payments, Helpdesk & Corporate Cards Work Schedule: 4PM to 1AM; flexibility required for global stakeholder engagement Role Summary Reporting to the Senior Manager, Global Accounts Payable (SMR), the GEM - Accounts Payable and Corporate Cards Manager is responsible for the end-to-end operational leadership of Genesys’s Global Expense Management function, with specific ownership of three critical pillars: Payments Processing, Expense Helpdesk, and Corporate Card Management.

This role is pivotal in ensuring timely, accurate, and compliant payment execution across all regions (NA, EMEA, and APAC), delivering exceptional helpdesk support to internal stakeholders, and maintaining a well-governed corporate card program. The Manager will partner closely with Procurement, Finance Controllers, Treasury, HR, and Internal Audit to drive operational excellence, process standardization, and continuous improvement within the Global Expense Management framework.

As the function continues to evolve, this role will also serve as a champion of digital transformation — actively leveraging and promoting AI-powered tools, automation, and data analytics to modernize expense management workflows and elevate team performance. Key Responsibilities A. Payments Management Oversee end-to-end global payment operations, including vendor payments, and intercompany transactions, ensuring accuracy, timeliness, and compliance across all regions.

Manage and review payment runs (ACH, wire transfers, checks, and virtual card payments), ensuring proper authorization. Monitor and resolve payment exceptions in a timely manner, escalating as appropriate to the SMR. Partner with Treasury on cash flow requirements, ensuring payment schedules are aligned with funding availability. Ensure all payment-related activities comply with SOX controls, internal audit requirements, and applicable tax and regulatory obligations.

Prepare and review monthly payment metrics, KPI dashboards, and aging reports for SMR and senior finance leadership. Drive continuous improvement in the payment process, identifying and implementing automation opportunities in coordination with technology and finance teams. B. Expense Helpdesk Management Lead and manage the Expense Helpdesk function, serving as the primary escalation point for all expense-related queries from internal stakeholders, requestors, and business units globally.

Establish and maintain helpdesk SLAs, ensuring queries and requests are resolved within agreed turnaround times and customer satisfaction standards. Oversee the triage, tracking, and resolution of incomplete or returned requests, implementing structured processes to reduce manual follow-up and improve first-contact resolution rates. Work with the SMR and relevant stakeholders to enhance Meeting & Event Tool (CVENT) workflows and status configurations to improve visibility and reduce email-based communication.

Collaborate with Genesys Procurement Operations team and other stakeholder groups to define clear submission requirements and reduce the volume of incomplete requests routed to GEM. Develop and maintain helpdesk knowledge resources, FAQs, and training materials to support both team members and end users. Analyze helpdesk data an