Intern & Special Programs Coordinator

Agency Dept of Natural and Cultural Resources Division Zoological Park Job Classification Title Volunteer Services Coordinator (S) Position Number 60033489 Grade NC06 About Us The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program.

These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team. Description of Work The North Carolina Zoo is growing and it’s an exciting time to join our team! The North Carolina Zoo is seeking a dedicated and enthusiastic Intern & Special Programs Coordinator to join our team.

The Intern & Special Programs Coordinator works under the leadership and guidance of the Director of Volunteer & Intern Services in the administration of a comprehensive internship program and time-limited volunteer initiatives and is responsible for the day-to-day management of assigned program components. This position supports the continued growth, coordination, and evaluation of internship and volunteer opportunities across nearly all operational and programmatic areas of the Zoo.

Key Responsibilities • Coordinate the internship program and time-limited volunteer initiatives such as the summer teen program including recruitment, outreach, screening, interviewing, placement, onboarding, training, scheduling, recognition, retention, and ongoing participant support. • Plan and facilitate orientation, training, and professional development to ensure interns and volunteers are prepared to perform their assignments safely, effectively, and in support of the Zoo's mission.

• Maintain accurate program records and reports using Volgistics, including applications, training records, schedules, service hours, milestone recognition, and other program data, while ensuring data integrity and effective program administration. • Identify program needs, develop meaningful internship and volunteer opportunities, and match participants with assignments that align with organizational priorities, participant qualifications, interests, and availability.

• Foster a welcoming, inclusive, and service-oriented culture by providing guidance, coaching, recognition, and exceptional customer service to volunteers, interns, supervisors, mentors, and community partners. • Collaborate closely with the Volunteer & Intern Services team to provide cross-functional support, ensuring continuity of operations and shared program success during peak recruitment, training, special events, and other high-demand periods.

Knowledge Skills and Abilities/Management Preferences Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. Recruitment Range:   $35,596 - $48,000 To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Position/Physical Requirements Work schedu