Lexus Area Parts & Service Manager - Quebec Zone

Job Description Lexus Area Parts & Service Manager - Québec Zone Rank 5 Brossard, QC (Hybris) Deadline: This posting will close by September 15, 2026, at 11:59 PM EST. The anticipated annual base salary for this position is $92,700 - $121,700. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications. Lexus Canada currently has an exciting opportunity for an Area Parts & Service Manager to join our team.

This is a full-time opportunity, located within the Quebec zone office which reports to the Manager, Lexus Aftersales. The successful candidate will support Lexus dealer success through performance coaching, operational consulting, and implementation of Aftersales strategies that improve Guest experience and business results. What We’ll Bring: Company & Culture A hybrid work environment A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career A focus on respect for people and continuous improvement Summer Hours – condensed work week during the summer Benefits Competitive compensation package including bonus Extended health care and dental benefits effective immediately Company pension plan with additional employer contributions Company Demo Vehicle Associate vehicle discount program Reimbursement programs (tuition & fitness) Paid holiday shutdown and competitive paid time off benefits Sabbatical leave program What You’ll be Doing: Build strong partnerships with Lexus dealers, serving as the primary point of contact for Aftersales programs, performance improvement initiatives, and operational support.

Analyze dealer performance and identify opportunities to improve Aftersales results spanning Service Retention, Service Efficiency, Parts sales, Accessory sales, and Guest satisfaction. Conduct regular dealer consultations and develop action plans that drive measurable business results and support Lexus strategic objectives. Coach, influence, and hold dealer partners accountable to agreed-upon goals, ensuring consistent follow-up and progress tracking through established processes and tools.

Support the implementation and adoption of Lexus Aftersales programs, systems, and technologies which include (but are not limited to) Service Connect, Lexus Service Management (LSM), Lexus Experience Standards Program (LESP), Lexus Integrity Parts, Lexus Certified Collision Centre Program (LCCC) and Digital Retailing Solution (DRS) initiatives. Identify and share best practices, market insights, and competitive intelligence to help dealers improve performance and enhance their ownership experience.

Collaborate with cross-functional Lexus and Toyota Canada teams to support aligned messaging that drives continuous improvement across the Guest experience, parts and accessory sales, retention, and loyalty. You will work closely with teams including:  Parts Supply, Logistics, and Distribution to identify, assess, and address concerns with both dealer and TCI processes. Field Warranty Consultants (FWC) to address warranty claims administration challenges and identify dealer training opportunities.

Consultant, Guest Retention to identify opportunities and drive enhanced Guest satisfaction, loyalty, and retention. Regional Marketing Managers (RMM) to ensure compliance with brand standards and support of marketing initiatives that strengthen retention, loyalty, and the overall Guest experience. Dealer Standards and Sales Operations (DSSO) to provide input and support for dealership renovations, facility enhancements, and new dealership projects.

Guest Relations to facilitate the resolution of escalated Guest concerns in partnership with dealers. Field Lexus Experience Manager to elevate the Guest experience and drive compliance with the Lexus Experience Standards Program (LESP). Lexus Experience and Lexus Academy teams to support SLG technical training compliance, Professional Artisan/Takumi program co