Manager Brand Stewardship & Governance
Four Seasons Hotels and Resorts
Job at a glance
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
At Four Seasons, we are powered by people and our culture enables everything we do. Manager, Brand Stewardship & Governance The Manager, Brand Stewardship & Governance plays a key role in protecting and elevating the Four Seasons brand by advancing brand stewardship as an enterprise discipline. This role drives the governance, processes, and decision frameworks that ensure every brand expression, large or small, aligns with our purpose, strengthens brand consistency and builds long-term brand value.
Reporting to the Director, Strategic Communications Planning & Brand Stewardship, the Manager plays a key role in the continued establishment of the stewardship function, helping define governance frameworks, processes, and success measures that guide brand expression across the organization. The role leads the coordination, execution and integration of corporate and regional governance forums, enabling alignment while supporting thoughtful, locally relevant initiatives.
It also supports governance of brand collaborations, including structured review processes to ensure alignment with brand standards and strategic priorities. Serving as a trusted resource and partner to corporate, regional, and property teams, as well as external partners, the role provides strategic guidance to uphold brand standards and strengthen brand health. The Manager also drives the operationalization of brand expression through tools, resources, and learning initiatives that enable consistent application across all touchpoints.
The position champions brand stewardship as a shared organizational responsibility, influencing how the brand is understood and applied across the business. What You’ll Be Doing: Governance And Process Management Establish and manage enterprise governance frameworks, processes, and decision pathways to enable consistent, transparent, and scalable brand execution across the organization. Manage the coordination and execution of corporate governance forums and support regional governance forums to ensure alignment, clear decision-making, and consistent follow-through.
Partner with cross-functional stakeholders to ensure governance forums reflect an enterprise-wide view of initiatives, with clear criteria, inputs, and cadence that enable effective and consistent decision-making. Manage centralized intake and triage of brand stewardship requests, ensuring initiatives are directed through the appropriate governance pathways. Partner with cross-functional stakeholders, including Legal, Compliance, Commercial Enablement and