Job at a glance
Job Description: Job Title: Manager, Firefly Location: Raytown, MO Department: Employment Services Employment Type: Full-time Job Summary: Are you a passionate leader who thrives on helping individuals achieve greater independence, employment success, and meaningful life outcomes? As a Manager, Firefly, you will have the opportunity to lead a dedicated team, make a direct impact in the lives of people served, foster community partnerships, drive program growth, and contribute to a mission-centered organization committed to empowering others.
We are seeking a collaborative, compassionate, and results-oriented leader who values quality services, team development, accountability, and innovation. The Manager, Firefly is responsible for the overall support and leadership of assigned offices, programs, and service regions. As a member of the leadership team, this position oversees service delivery, personnel management, quality assurance, fiscal performance, and program development.
The Manager works closely with organizational leadership to ensure services are delivered with excellence while supporting team members, maintaining compliance standards, cultivating referral relationships, and promoting positive outcomes for individuals served. Raytown offers the convenience of being part of the Kansas City metropolitan area while maintaining a welcoming community atmosphere. Residents enjoy easy access to shopping, dining, parks, cultural attractions, and professional opportunities throughout the region, making Raytown an excellent place to build a rewarding career and make a difference in the community.
This position offers… Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits - Scroll down to bottom of this post to learn more Key Responsibilities: Lead and support a team dedicated to helping individuals achieve employment, independent living, and personal success goals.
Develop positive relationships with clients, referral sources, stakeholders, employers, and community partners to enhance service quality and program growth. Guide program operations to ensure timely service delivery, achievement of performance outcomes, and exceptional customer satisfaction. Supervise, coach, mentor, and develop team members through training, performance feedback, field observations, and ongoing professional development.
Monitor client outcomes, productivity measures, service timelines, and quality indicators to ensure programs meet or exceed established benchmarks. Review service documentation, client records, job development activities, and database entries to ensure accuracy, timeliness, and quality standards. Coordinate referrals, staff assignments, scheduling, and resource allocation to support efficient service delivery.
Recruit, interview, hire, onboard, and retain qualified team members while maintaining personnel records and staffing plans. Maintain compliance with organizational policies, CARF standards, contractual requirements, confidentiality practices, and health and safety procedures. Manage budgets, revenue tracking, billing processes, invoicing, payroll oversight, and fiscal performance for assigned service areas.
Collaborate with leadership on strategic planning, program expansion, funding opportunities, and continuous improvement initiatives. Advocate for individuals served by participating in meetings, networking activities, community partnerships, and service coordination efforts. Provide direct services as needed, including maintaining a designated caseload when required. Complete incident reporting and suppo