Manager, Salesforce Applications

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do. Manager, Salesforce Applications This role works closely with Sales, Marketing, Operations and IT teams to ensure alignment and effective delivery of CRM initiatives. It provides technology leadership, guidance, best practices, project management, planning, design, integration, and day‑to‑day operational management and support of the CRM system.

The role requires a strong understanding of business needs, solid project management capabilities, and deep technical expertise in CRM platforms. You will be responsible for an extensive enterprise Salesforce ecosystem with multiple complex integrations and supporting a large community of global users You will manage existing environment operations and stability for these environments as well as lead enhancement, migration and strategic projects of varying size.

This includes developing business requirements and technical specifications, conducting discovery efforts, managing IT financial responsibilities, managing cross-functional teams including consultants where necessary, monitoring and guiding existing systems, and leading test plans and delivery as required. This role is based at our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, CRM Technology.

This role involves interactions with primarily internal stakeholders to Sales, Marketing & Operations Team, as well as external vendors and suppliers. What You’ll Be Doing Strategy and Planning This role guides and contributes to the CRM technology roadmap, ensuring alignment with broader strategic business plans. It communicates and represents Sales, Marketing & Operations business priorities to the IT team while also translating IT initiatives, requirements, and constraints back to business stakeholders.

The position manages key vendor relationships, including conducting quarterly reviews and advocating for critical business needs. It also establishes and maintains a structured communication cadence with business unit stakeholders to ensure alignment, transparency, and ongoing engagement across CRM initiatives. Systems Management Designs and delivers effective solutions by ensuring technology implementations are tailored to the unique needs of Business and Operations teams, resulting in measurable improvements in system efficiency and user satisfaction.

Manages overall architecture and delivery of integrated systems. Proactively optimizes the operating e