Medical Case Manager, Immigrant and Refugee Health Center

Position: Medical Case Manager, Immigrant and Refugee Health Center Department: General Internal Medicine Location: Boston, MA Schedule: 40 hours per week, On-site ABOUT BMC Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England.

Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers.

Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world. POSITION SUMMARY The Immigrant and Refugee Health Center (IRHC) Medical Case Manager is responsible for supporting patients of the IRHC, which includes patients seen in specialty programs including in the departments of Psychiatry (Boston Center for Refugee Health and Human Rights (BCRHHR)), General Internal Medicine (Immigrant and Refugee Health Program (IRHP)), OB/GYN (Refugee Women’s Health Clinic (RWHC)) and other collaborating departments throughout BMC.

The IRHC Case Manager will work to identify and engage patients in case management with a focus on patient experience and improving health from a biopsychosocial perspective. They will be responsible for conducting Needs Assessments/Intakes for new patients which includes comprehensive review of medical, mental health and social needs (legal, language, employment, transportation, etc.); for conducting mental health acuity assessments and triaging care appropriately; for serving as a member of the IRHC Mobile Response Team (which allows the IRHC to engage patients wherever they are across the hospital for support and connection to culturally responsive immigrant care); for providing case management services including working with patients to identify strengths and barriers and facilitating referrals to appropriate medical/clinical providers and social services and resources; and for creating a nurturing warm, welcoming environment for new patients.

The individual will comply with all data collection, data entry and data integrity needs both for facilitation of clinical care and reporting requirements to the BMC health system and funders. The individual will collaborate with clinical staff, administrative staff and research personnel in the IRHC and all of its specialty programs, and will partner closely with IRHC front desk staff to appropriately welcome, evaluate and triage patients.

Career development opportunities include participation in IRHC research and academic initiatives, participation in hospital-wide educational opportunities and providing teaching/trainings for hospital staff. Seeking someone with excellent interpersonal skills, critical thinking skills, and experience working with vulnerable immigrant and refugee populations, including those with trauma history and complex social and socioeconomic needs .

Preference given to candidates who are bilingual and to those with connections to immigrant communities and lived experience as an immigrant to the United States. JOB RESPONSIBILITIES: Conducts Immigrant and Refugee Health Center (IRHC) Needs Assessment/Intake for new potential clients. Includes: Mental health acuity/crisis assessment, and facilitate appropriate triaging  Comprehensive assessment of client’s medical, mental health and social needs Collection of funder-required data points Collaborate with front desk/administrative staff to schedule client for medical, mental health, social service appointments, as indicated by Needs Assessment Appropriate documentation of need