Patient Access Customer Service Representative

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Patient Access Customer Service Representative On-Site – Johnstown, PA | LifePoint Conemaugh Memorial Medical Center | LifePoint East Hills Multiple Shifts Available: 9am - 9pm, Rotating 12-hour Shifts w/6-hour shift on Fridays, Rotating Weekends | OB/Admissions 7pm - 7am, 12-hour shifts, 6-hour shifts Friday/Saturday, Rotating Weekends | ER/Outpatient Floating 12-hour Shifts, Rotating Weekends | ER/Admissions Are you passionate about  helping people during critical moments  while building a career in  healthcare customer service ?

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a  Patient Access Representative  you will be the  first point of contact for patients , ensuring they receive  fast, compassionate, and accurate access to care .

This is more than registration — it’s a  frontline healthcare customer service role  where you directly impact patient experience, hospital operations, and revenue cycle success. What You’ll Do:   Provide  exceptional customer service  and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently Answer phones and gather accurate  patient information quickly in a fast-paced environment Support  timely access to care  by minimizing delays in registration and answer questions with confidence, clarity, and compassion Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable  Collaborate  with nurses, physicians, and care teams to ensure smooth patient flow  No healthcare background?

No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. What We’re Looking For:   Exceptional  customer service experience, communication and interpersonal skills   Strong composure and professionalism in a  fast-paced environment   Ability to  multitask and prioritize quickly with  high attention to detail  Comfortable with shifting priorities based on patient needs  Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required) High School Diploma or GED Ability to pass background check, drug test, and meet vaccination requirements  What You’ll Gain:   Experience in  healthcare administration & patient access   Exposure to  revenue cycle, insurance processes, and hospital operations   Opportunity for growth within R1  A team environment focused on  innovation, collaboration, and patient experience   Meaningful work supporting patients during urgent and emotional moments   Why You’ll Love This Job: Make a Real Difference : Patients lean on you for support and reassurance.

You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environme