Patient Service Representative Urgent Care POD PSR

Employment Type: Part time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a   genuine, friendly, and empathetic   self-starter to join the team at our   Lake Hazel and Emerald Urgent Care Clinics!

As a Patient Service Representative, you will play a significant part in creating   a great   experience   for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs . You will   be responsible for   checking in patients for appointments, collecting patient co-pays, answering telephones, taking   accurate   messages, scheduling appointments, and checking insurance eligibility.

You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate   is friendly, detail - oriented, a quick   learner   and has a passion for providing   a high -quality customer service experience to our patients. He or she will also need to   utilize   excellent communication skills while communicating with patients and families. The ability to provide superior customer service while   utilizing   independent decision-making skills will be essential in this position.

POSITION DETAILS:     This Part-Time POD PSR will have a schedule of Monday (Lake Hazel) from 7:45AM - 8:15PM and Thursday (Emerald) from 6:45AM - 7:15PM. This position will primarily support UC providers at both locations but will assist with overflow from Family Medicine as well. The PSR in this position must be comfortable working both independently and with a team. Locations for the clinics are as follows: Lake Hazel: 10583 W Lake Hazel Road Boise, ID 83716 Emerald: 6051 W Emerald St, Boise, ID 83704   MINIMUM QUALIFICATIONS:    High School Diploma or equivalent preferred.

Previous   customer service experience   required . Healthcare experience   preferred . Electronic health record (EHR) experience   a plus . Medical terminology   preferred . Experience with process improvement or lean philosophy preferred. ​ ESSENTIAL FUNCTIONS :   Knows, understands, incorporates, and   demonstrates   the Organization's Mission, Vision, and Values in behaviors, practices, and decisions   Protects patients’ rights by   maintaining   confidentiality of personal and financial information and follows guidelines for HIPPA regulations   Maintains operations by following policies and procedures and reports needed changes   ​ ADDITIONAL DUTIES:   Acknowledges and greets patients   immediately , providing a positive customer service experience   Registers patients for appointments and completes paperwork   Verifies and updates existing patient and insurance information   Keeps patient appointments on schedule by notifying provider of patient’s arrival   Informs patients   immediately   of delays, explains why, and the   anticipated   wait time   Collect, record, and communicate to   patients   their responsible balances for visit, diagnostic testing, supplies, etc.

Maintain knowledge of different payer practices and deductibles   Assist   patients with all aspects of Financial Assistance Paperwork   Control credit extended to patients via a payment plan   Maintain business office inventory and equipment and order supplies   Maintain   a neat work area including the reception area   Follow Cash Control Policy and Procedure and   balances   daily financial activities.

Ensure collection of payments at time of service     About Saint Alphonsus:   Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit   www.s