Principal Software Engineer - Appian

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce.

This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description: Value Proposition: As a Principal Engineer – Appian Platform, you will serve as a senior technical authority for enterprise applications built on the Appian low-code automation platform.

This is a hands-on individual contributor role responsible for solution architecture, engineering standards, complex development, platform optimization, and technical leadership across multiple Appian initiatives. You will lead complex, multi-team solutions from architecture and design through implementation and production support, while remaining hands-on with Appian development, integration, troubleshooting, and performance optimization.

Job Details Position Title: Principal Software Engineer – Appian Career Level:  P4 Job Category: AVP Role Type: Hybrid Job Location: Bangalore   About the Team: The Enterprise architecture workflow automation and robotics team is community of dedicated professionals committed to building center of excellence for workflow automation and robotics. Impact: Enterprise architecture workflow automation and robotics support several critical business functions for the bank.

This role is vital for building and maintaining enterprise workflow automation and robotics CoE. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization. Key Deliverables (Duties and Responsibilities) Own end-to-end solution architecture and technical design for complex enterprise Appian applications. Lead technical execution across multiple Appian workstreams, including application architecture, data models, process models, integrations, security, and deployment patterns.

Remain hands-on in Appian development, building and reviewing complex SAIL interfaces, process models, records, data fabric solutions, integrations, APIs, connected systems, plug-ins, and reusable components. Establish and enforce enterprise Appian engineering standards, design patterns, naming conventions, reusable components, and development best practices. Design scalable and resilient solutions covering high-volume processing, asynchronous patterns, exception handling, transaction management, and performance optimization.

Lead performance engineering and production troubleshooting, including Health Check remediation, query/process optimization, memory management, capacity planning, and root-cause analysis. Define integration architecture using REST/SOAP APIs, web APIs, connected systems, integration objects, messaging, and enterprise integration patterns. Provide technical leadership for Appian Data Fabric, Records, Process Automation, Case Management, RPA, AI/GenAI capabilities, and Document Automation, where applicable.

Own technical standards for Appian security, including roles/groups, object security, data access, authentication/SSO integration, and secure development practices. Lead Appian DevSecOps and release engineering, including CI/CD pipelines, automated deployments, application packaging, environment promotion, and release governance. Conduct architecture, design, and code reviews and provide technical direction to senior engineers and develope