Research & Insights Analyst F/M (Advanced Quant & Data Integration)

Are you excited  for  your new career adventure? At Lyreco, we offer more than just a job, but a career! About Lyreco   Lyreco   is the European leader and the third largest distributor of workplace products and services in the world. Privately owned since 1926, Lyreco has continuously adapted to the evolving workplace through operational excellence, strong customer focus, and long-term supplier partnerships.

With more than 12,000 employees, Lyreco   operates   directly in 25 countries across Europe and Asia and covers 17   additional   markets through a network of distribution partners. To learn more about Lyreco – see   our   career website here     WHAT WE OFFER   To support the development of our Customer Intelligence Team, we are looking for a Customer Experience Research & Insights Analyst who will help us transform customer knowledge into meaningful business decisions.

As   Customer   Experience Research & Insights Analyst, you will play a key role in generating actionable customer insights through advanced quantitative research and data analysis. Working closely with Customer Experience, Marketing, Sales Excellence and Merchandising stakeholders, you will connect multiple data sources and uncover the customer   behaviours , needs and drivers that help shape strategic business decisions.

You will join an international team of customer research, journey   management   and service design professionals focused on turning insights into action. In this role you will:   Design and execute quantitative research projects to better understand customer needs,   behaviours   and expectations. Gather business information needs and translate them into research   objectives   and methodologies.

Conduct advanced statistical analyses including segmentation, cluster analysis, regression   analysis   and driver modelling. Analyse   and connect multiple data sources including survey data, CRM information, digital analytics, customer care   interactions   and revenue data. Identify   patterns,   correlations   and key drivers influencing customer   behaviour   and business performance. Develop dashboards and   reporting   solutions combining   behavioural ,   attitudinal   and operational data.

Collaborate with external research agencies when   required   and ensure business needs are translated into research requirements. Partner with internal stakeholders to transform complex analyses into clear and actionable business recommendations. Support the evolution of customer intelligence capabilities across Lyreco by helping connect existing data sources and uncovering new insights opportunities.

YOUR PROFILE   Bachelor's or   Master's   degree in Statistics, Market Research, Business Analytics, Economics, Marketing Analytics, or   a related field . Minimum 5 years of experience in Market Research, Customer Insights, Consumer   Insights   or Analytics. Strong   expertise   in quantitative research methodologies and advanced statistical analysis. Hands-on experience with techniques such as segmentation, cluster analysis, regression   analysis   and driver analysis.

Experience working with survey platforms such as Qualtrics or equivalent research tools. Strong analytical skills with the ability to transform data into business recommendations. Advanced Excel   skills . Experience with SPSS or similar statistical analysis tools. Knowledge of R and/or Python would be considered a strong advantage. Excellent communication and stakeholder management skills. Ability to work both independently and collaboratively in an international environment.

Experience in a B2B environment would be an advantage. Previous   experience gained within a research, insights, or consulting agency would also be highly valued. REASONS TO JOIN   LYRECO MANAGEMENT:   A full- time job in a dynamic, passionate, international team   Possibility to join internal accelerator program   Competitive