Residential Dining - Intermediate Customer Support

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process.

Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants . Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see  Notice to Out of State Applicants . ​     POSITION SPECIFICS ​ The Residential Dining - Intermediate Customer Support position provides daily operational and administrative support for residential dining services.

This role is responsible for overseeing cashiering operations, assisting with staff scheduling and performance management, managing timekeeper duties for bi-weekly payroll, and maintaining university standards for safety and customer service. Key Responsibilities Operations & Payroll Administration : Help lead daily customer service operations, assist with inventory and accounting tasks, manage student timekeeping, edit timecard entries, and ensure bi-weekly payroll deadlines are met.

Handle opening and closing procedures as needed. Staff Support & Team Leadership : Assist with interviewing, hiring, training, and scheduling cashier team members. Mentor lower-level customer service representatives, organize daily break schedules, and collaborate with management to address performance feedback. Customer Service & Operational Care : Oversee cashiering activities during operating hours to ensure high customer service standards, dress code adherence, and safety measures.

Support patrons by resolving questions or complaints and issuing refunds when appropriate. Training & Compliance : Organize and schedule required training sessions for student and cashier staff to keep everyone up to date on university policies and guidelines. Staff Liaison & Work Coordination : Serve as a helpful link between staff and management for scheduling requests and workplace updates.

Guide staff on professional development activities and task reassignments during university calendar breaks. Events & Department Engagement : Participate in university or department committees and help coordinate special events, training sessions, and custom projects. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS General Equivalency Diploma (GED) or High School (HS)
2+ years of relevant experience
Required Certifications:
None     BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00. Salary Structure - Information on Penn State's salary structure   Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.

In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page . CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania A