Scientific Software & Computing Support Technician

Full time, continuing position. Located at the Physics Building (A28) on the Camperdown Campus Opportunity to utilise your experience in the Technical Support Services Team   Base Salary HEO6 $107,312 - $115,686 p.a. + 17% superannuation About the opportunity The Scientific Software & Computing Support Technician supports the Scientific Computing Team in supporting a diverse range of custom computing infrastructure and delivers bespoke technology support for Faculty of Science equipment.

This can include associated computing hardware/firmware, operating systems, applications, software, storage, and related ‘hands-on’ support. The position is a field-service customer interface for the Scientific Computing Team working under general direction as a routine contact point for receiving, handling, and resolving a broad range of support incidents and requests. This role will deliver timely and effective technical services within these areas to achieve enhanced education/research support outcomes.

The Scientific Software & Computing Support Technician will assist in implementing new processes, procedures, systems, and ways of working within the work area to improve customer service delivery, efficiency and resource utilisation as directed. The technician will provide training to facility users in the safe operation of equipment, software, and computing infrastructure. The role supports the senior technical officer in ensuring that the relevant Work, Health and Safety standards and other compliance requirements of the work area are met and are aligned to the University’s WHS policy and relevant legislation.

The Scientific Software and Computing Support Technician will provide guidance to junior staff in the work area to deliver work outputs. The successful candidate will be required to work on-site four days per week, with one day per week available for remote work (work from home). Your key responsibilities will be to: support the agreed delivery of technical services in the designated area  support the implementation of service improvements and service excellence within the responsibility area  contribute to a positive, professional, customer-focused team culture  support the effective utilisation of resources within the designated area of responsibility, ensuring the education and research needs of the work area are consistently and effectively met champion best practices, workplace health and safety, compliance, and risk management   seek and act on opportunities to cross-skill, including drawing on the knowledge and expertise of others  provide project management or project support as required, collaborating with other TSS, PSU or central project managers/teams as required.

About you tertiary qualifications or certifications in computing field and/or relevant experience. A background in Science at a University level is desirable   excellent working knowledge of computing, peripheral hardware, operating systems (Windows/MacOS), troubleshooting issues and configuration in desktop/workstation and VM (AWS, Azure) environments extensive hands-on experience installing, configuring, and troubleshooting software, hardware and dependencies in a research environment including imaging and deployment technologies    experience managing network connectivity, cybersecurity, and storage, with proficiency in command line use and scripting languages for system administration and troubleshooting  demonstrated ability to establish and maintain working relationships with customers   ability to work both independently and as part of a team ability to apply and contribute to the development, maintenance, and review of standard technical documentation and operating procedures.

Sponsorship / work rights for Australia You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. Pre-employment checks and declarations  Your