Seasonal Server Assistant-1

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Server assistants will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

What you have    High School diploma or higher  Previous hospitality / serving position  preferred – minimum one year Server Assistant, Backwater, or Food Runner in greater Tampa Bay area preferred  Excellent customer service skills  Excellent communication skills, both verbal and written  Ability to use technology, e.g. tablets  What you’ll do    Knowledge of all beverages to include liquors and wines   Serves guests in an efficient courteous manner following the proper steps of service  Runs food and assists servers as needed to The Lobby Bar, Pool, Upstairs Bar, In Room Dining   Comfort level with running food/drinks/hot boxes inside guest rooms  Report to work on time and in proper uniform / approved attire  Work as a team with all team members within the hotel  Check station assigned for cleanliness of area  Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware  Have necessary tools to run the shift such as tray, pen, corkscrew, crumber  Ability to pair wines with meals   Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments  Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’  Ability to use large descriptors to showcase entrees  Be aware of any specials, soups, drinks, and any items that are running low  Ability to handle station, or when situations arise, ability to let manager / supervisor know ahead of time so as not to affect the guest experience  Follow cash handling procedures, and must be able to explain shortages and overages  Follow the proper steps of service consistently with every table as outlined in training manual   Upsell items to guest at all interactions  Bus tables quickly and quietly ensuring no sticky residue is left on the table  Ability to carry tray  Detail tables and remove items not in use  Never solicit tips  Attend monthly department meetings and daily stand ups   Perform other duties as management requests to service our guests  Ability to use POS (point of sale) system  Follow the procedures addressed in the training manual   Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Physical Demand    Ability to stand for extended periods of time and in a potentially hot area under a heat lamp  Ability to walk and bend  Ability to lift 25 pounds  Ability to communicate clearly  Corrected vision to normal range  Long hours sometimes required  Mental Demands    Make sound judgments quickly  Work on multiple tasks, making appropriate progress towards deadlines  Able to work independently, take direction and provide direction to others  Manage differing personalities within the office, the hotel, and the community  Maintain the highest degree of confidentiality  Ability to work effectively in stressful, high pressure situations  Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary  Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and v