Senior Analyst - Banking Operations

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce.

This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description: Value Preposition We are looking for a highly motivated, analytical, and positive analyst who can support FCB’s growth.

You bring your real self to work, and you live our values - trust, teamwork, and accountability Job Details Position Title: Senior Analyst – Enterprise Loan Operations Career Level: P2 Job Category:  Senior Associate Role Type: Hybrid Job Location: Bangalore   Shift timings - 3.30 PM - 12.30 AM About the Team: Responsible for processing expertise when performing the department’s daily operational tasks and when providing operational support to internal business partners and/or Clients.

Responsibilities may include but are not limited to establishing and ongoing maintenance of accounts, loans, managing exceptions for several payment channels, researching or reconciling complex information. Collateral team is responsible to collect, record, manage, maintain and extend all the UCC and real estate related collateral. Impact (Job Summary/Why this Role Matters) This position provides operational support for a business unit in the execution of daily activities.

Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers email inquiries and resolve issues, updating department records or systems accordingly, in alignment with service standards and business Key Deliverables (Duties and Responsibilities) Performs assigned activities required to support Global Operations.

Works independently and has proven expertise that is applied to the essential functions. Utilizes knowledge or resources to resolve complex issues; seldom encounters issues requiring escalation. General operations functions may include, but are not limited to: Work with Stakeholders to collect UCC/Flood Insurance & real estate collateral documents. Maintain & manage UCC/Flood Insurance and real-estate information.

Reconciliation of collateral/Flood Insurance information against the origination & accounting systems. Tracking, verifying, and/or inputting information Reviewing accuracy/scrutinizing of information or loan documents  Preparing reports Analyzing and researching items for resolution Processing transactions or resolving exceptions Provides daily loan maintenance to support client’s needs after the loan is boarded Performs advance requests and have a clear understanding of International Money Transfers, FED, DDA, process, review / approve wire requests, etc.

Capable of processing and review of Interest changes, commitment amount, fees, etc. Apply collections to client’s loans Reviews loan documents Responsible for onboarding and maintaining client loans on multiple loan systems Prepare payment schedules and post payments to loan system Performs quality assurance Handles Letters of Credit boarding and maintenance Performs governance activities Provide client support and training Manage fee logs / Review Control Reports Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed Proactively manag