Senior Manager, Account Management

Job Family Account / Relationship Management About Us     At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are       We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life . Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do     Transamerica is organized into three distinct businesses.

These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com . Job Description Summary Manages a team of Account Managers and Account Specialists providing service to retirement plan sponsors, advisors and TPAs in the institutional market.

May oversee Account Management supervisors. Job Description Responsibilities Set the service strategy and establish service standards. Resolve escalated issues and create processes to drive customer satisfaction. Approve P&L amounts up to $25,000 and reversals up to $250,000. Direct team activities to complete assigned functions. Establish team goals, objectives and priorities in alignment with department goals.

Build proactive relationships with internal and external customers. Partner with other teams to resolve escalated issues, client complaints and processing errors. Serve as a subject matter expert assigned functions, internal recordkeeping, and workflow systems. Develop and implement process efficiencies and improvements. Evaluate team performance and make compensation recommendations. Participate in sales and retention meetings as needed.

Actively recruit, train, coach and mentor employees. Qualifications Bachelor’s degree in business or related field, or equivalent work experience. Ten years of retirement industry experience. Five years of management experience. Leadership skills to manage complex relationships. Critical thinking and decision-making skills to manage multiple projects. Communication skills to interact with all levels of the organization.

Ability to grasp technical concepts and explain to internal and external customers. Adaptable to change and able