Service Delivery Manager (HEMS)

Job Description: Service Delivery Manager (HEMS) Permanent Oxford About AHUK... Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications.

AHUK is the MoD’s chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: Holiday Allowance : We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days)  Health : Private Medical Insurance (Bupa).

You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. Everyday Savings : Access to exclusive shopping discounts, including a cashback card to help your money go further.

Lifestyle : Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. Added Protection : Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. The Opportunity  We are seeking an experienced and dynamic candidate to provide leadership for the delivery of our Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience (non-NPAS).

The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off-site maintenance contracts to schedule, cost and quality. Reporting to the Head of Services Delivery (Hd SD), the SDM shall ensure an end-to-end flow from customer contract through to handover of the aircraft back to the customer. The job holder will facilitate a multi-functional delivery team formed as a matrix organisation, aligning a value stream approach to drive the day-to-day delivery of KPIs defined by the contract and as directed by the Hd SD.

The service-delivery matrix organisation will comprise personnel from MRO, Materiel Management, CAMO, Customer Support Managers (CSMs), Commercial, Finance, Tech Support, PMO and Aircrew. The SDM will also be supported by a cost controller and the MRO Production Planning Engineer. Key responsibilities of the SDM for Civil Helicopter Maintenance Projects include: Operational Performance: Responsible for end-to-end delivery performance (schedule, cost and quality) of each maintenance contract plus any ad-hoc arisings.

In a change from previous methods, the SDM will monitor and control hours and schedule versus an agreed baseline for the maintenance input using live data metrics that are to become an integral part of the daily and weekly operational routines. In the detail, this will require the SDM to perform the following tasks: Manage the production and updates (re-baselining) of project-level budgets (hours and materials) for each aircraft maintenance input.

Manage the allocation of budget manhours, commitments and forecasts to maintenance-module level. Daily progress monitoring and problem solving. Supporting the Cost Controller pro