System Administrator (ICT)

System Administrator (ICT) Req number: R8495 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes.

Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the System Administrator (ICT) you will provide Information and Communications Technology (ICT) technical, administrative, and advisory services through individual task orders issued under this IDIQ arrangement to support the planning, implementation, maintenance, enhancement, integration, and lifecycle management of current and future technology systems utilized by the Organizational Resilience and Security Division (CSRS).

Job Description We are looking for a  System Administrator (ICT)  to focus on the administration, optimization, integration, and ongoing enhancement of the Genetec Security Center platform, enterprise security management system supporting electronic access control, video surveillance, and related security operations. This position will be  full-time  and  hybrid in Mandaluyong City. What You'll Do Initially provide these services for the Genetec Security Center platform, with subsequent task orders supporting additional ICT systems deployed within CSRS Perform periodic health assessments of ICT infrastructure, including servers, databases, storage, applications, services, licenses, network connectivity, and connected field devices supporting CSRS operational systems Conduct preventive maintenance activities, backup verification, capacity planning, configuration reviews, and system performance assessments Monitor system availability, operational status, license utilization, vendor support agreements, maintenance contracts, and technology lifecycle milestones Develop recommendations for system optimization, software and firmware updates, infrastructure refresh, lifecycle replacement, and operational improvements Provide incident investigation, troubleshooting, problem resolution, and technical support for ICT systems supporting CSRS operations Diagnose hardware, software, infrastructure, database, application, network, and integration issues affecting supported systems Coordinate with vendors, implementation partners, and internal stakeholders to restore services, perform root cause analysis, and recommend corrective actions Maintain incident records, status reporting, technical documentation, and knowledge management artifacts for all assigned task orders Initial support shall focus on Genetec Security Center, including Security Desk, Omnicast, Synergis, Federation, Global Cardholder Management, and associated components Plan, coordinate, and support implementation, upgrades, migrations, enhancements, and expansion of ICT platforms throughout their lifecycle Prepare implementation plans, testing procedures, rollback strategies, validation activities, commissioning documentation, and post-implementation reports.

Coordinate software, firmware, operating system, database, middleware, and infrastructure upgrades supporting approved ITD solutions Support deployment of new capabilities, expansion of existing systems, and onboarding of additional sites, facilities, users, and connected devices Initial activities will focus on the Genetec Security Center platform, with future task orders supporting other CSRS technologies Provide technical advisory services for ICT architecture, solution design, interoperability, systems integration, and technology planning Support integration of ICT systems with enterprise platforms, identity management services, visitor management systems, emergency commu