Technical Operations Engineer​ - IFS Cloud

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We empower people through technology Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. At Wilhelmsen, empowering people through technology is our aspiration and is setting the standard for how we work with technology across the Group as shapers of the maritime industry.

We continue to invest in our digital platforms and are committed to keeping our IFS Cloud environment evergreen, secure, and business-ready. As part of this journey, we are strengthening our ERP organization by hiring a Technical Operations Engineer - IFS Cloud . In this role, you will be responsible for the technical operation, support, administration, and continuous improvement of our global IFS Cloud platform running on Microsoft Azure.

Our ERP platform is a critical operational backbone supporting business processes across Wilhelmsen. You will work at the intersection of ERP operations, cloud infrastructure, integrations, and platform optimization, ensuring a stable, secure, and high-performing environment for our global users. We are looking for someone who enjoys solving complex technical challenges, collaborating across teams, and driving operational excellence in a modern cloud-based ERP landscape.

If you are curious, analytical, self-driven, and passionate about technology, you may be the person we are looking for. Your future duties and responsibilities As a Technical Operations Specialist, you will play a key role in maintaining, supporting, and optimizing our IFS Cloud platform and associated services. IFS Cloud Operations & Administration Provide technical administration and operational support for IFS Cloud.

Monitor and maintain application performance, availability, and stability across environments. Manage users, roles, permissions, and system administration activities within IFS Cloud. Investigate and resolve issues related to application functionality, performance, and system behavior. Monitor and troubleshoot Background Jobs, Application Messages, and Print Jobs. Cloud Platform Management Support and maintain IFS Cloud deployments running on Azure Kubernetes Service (AKS).

Monitor Kubernetes clusters, application pods, services, ingress, and container health. Work with Azure services including: Azure Kubernetes Service (AKS) Azure Storage Azure Key Vault Azure Monitor Log Analytics Collaborate with infrastructure and DevOps teams to ensure platform reliability, scalability, and security. Incident Resolution & Support Troubleshoot issues related to: IFS Cloud applications AKS infrastructure Integrations Networking and connectivity Application performance Database-related issues Analyze application logs, container logs, and Oracle database issues.

Participate in incident management, root cause analysis, and production support activities. Support on-call and business-critical operations when required. ERP Enhancements & Continuous Improvement Work closely with business users to understand operational challenges and identify opportunities for improvement. Support configuration activities, system upgrades, patches, and implementation of new functionality.

Analyze current platform capabilities and recommend improvements to reliability, automation, and efficiency. Provide expert guidance on the effective use of IFS Cloud functionality and technical capabilities. Integrations & Deployment Support Coordinate with integration teams and third-party application owners supporting the ERP ecosystem. Assist with deployment activities, environment maintenance, and release execution.

Support CI/CD deployment processes and environment automation initiatives. Ensure integrations between IFS Cloud and surrounding business applications operate efficiently and reliably. Documentation & Governance Create and maintain t