Job at a glance
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Absence Team Lead Sr Our teams connect!
We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002 Cedar Rapids, IA : 333 1 st Street SE Ste. 200 Cedar Rapids IA 52401 Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241 Dublin, OH : 5500 Glendon Court Dublin OH 43016 New Albany, OH : 7795 Walton Parkway New Albany, OH 43054 Chicago, IL : 175 W.
Jackson Blvd. 12th Fl. Chicago IL 60604 Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268 Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063 Southfield, MI : 300 Galleria Officentre Southfield MI 48034 Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826 Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344 West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304 South Portland, ME: 600 Sable Ste.
220 Oaks Drive, South Portland, ME 04106 PRIMARY PURPOSE : The Senior Workforce Absence Team Lead is responsible for overseeing the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling.
The Senior Workforce Absence Team Lead serves as a liaison between internal teams and clients, providing technical guidance, mentoring staff, and driving continuous improvement across diverse programs. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Client Relationship Management Acts as a primary operational contact for clients across multiple programs. Leads and participates in client meetings (weekly, monthly, quarterly) to support project initiatives and strategic alignment.
Maintains proactive communication, manage claim inquiries, and track action items to ensure timely resolution. Prepares formal correspondence, summaries, and recommendations to support client needs. Team Leadership & Oversight Supervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance. Provides technical and jurisdictional guidance, especially on complex or high-exposure claims.
Monitors claim coding and documentation accuracy; ensure consistent quality across programs. Delivers training, mentorship, and performance feedback to support team development. Operational Excellence Reviews and analyzes management reports to identify trends and performance gaps. Conducts quality audits to ensure compliance with service standards and contractual obligations. Oversees claim processes and ensure updates are reflected in client communications and documentation.
Develops and implements action plans to address operational challenges and improve outcomes. Performance Monitoring & Reporting Tracks team performance against KPIs and service guarantees. Prepares and presents reports on claims trends, operational metrics, and improvement initiatives. Supports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Travels as required. SUPERVISORY RESPONSIBILITIES Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues. Administers company personnel policies in all areas and follows company