Customer Service Representative - Intermodal Trucking

Customer Service Representative Suffolk Virginia Office address: 116 Dill Road, Suffolk, VA 23434 Full-time, Monday-Friday, 8:00am – 5:00pm Maritime Delivery Services – an OOCL Company Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors.

What benefits do we offer? Medical Dental Vision 401K Vacation days Paid Sick days Paid Holidays Education Assistance Job Duties: Ability to work with drivers, assisting, and finding solutions Set appointments with customers to maximize daily productivity General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals Input new loads in system Keep dispatch system updated with contact info and shipment delivery instructions Provide assistance to external/internal customers regarding inland transportation and company standards Measure and report performance of basic intermodal initiatives assist customer service with timely capacity changes and reschedule appointments as need Maintain and update dispatch system in accordance with Port of Virginia site Manage drivers with service issues, ELD issues, safety concerns Compile and process paperwork for quarterly fuel tax reporting Qualifications: 1 year experience in Intermodal trucking office experience Strong data entry skills Preferred Skills: Port of Virginia site experience General proficiency in office equipment (personal computers, fax, copier, calculator, data entry) Strong communication and interpersonal skills Be a team player - Interacts effectively with people externally and internally Proficiency in MS Word, MS Excel and MS Outlook All employment is contingent upon the successful completion of a background check.

MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

For more information, we encourage you to visit us at maritimedeliveryservices.com.