Director of Retail - Golf and Racquet Sports Shops

Who We Are Since 1954, Ridglea Country Club has brought Fort Worth families together through shared experiences, lasting connections, and traditions that continue year after year. Defined by timeless architectural character and a relaxed, social atmosphere, Ridglea blends longstanding tradition with the way members live today. Some clubs are reserved for special occasions. Ridglea is built for real life.

The Role Every position at Ridglea contributes to the member experience. In the Director of Retail - Golf & Racquet Sports Shops role, you will help deliver the consistent, elevated hospitality that defines the Ridglea Experience. Success comes from taking ownership of your role, working as a team, and treating members, guests, and fellow team members with kindness and respect. Whether serving members directly or supporting operations behind the scenes, the Director of Retail - Golf & Racquet Sports Shops role helps create an experience that feels welcoming, thoughtful, and consistently Ridglea.

What You'll Do Develop and execute the annual retail strategy for the North Golf Shop, South Golf Shop, and Racquet Sports Shop, establishing goals for sales, margin, inventory turnover, member engagement, and sustainable growth. Lead assortment planning, purchasing, vendor negotiations, seasonal launches, special orders, and visual merchandising for apparel, equipment, gifts, accessories, and Club-branded merchandise across all three locations.

Oversee inventory planning and controls, including forecasts, open-to-buy decisions, receiving standards, cycle counts, physical inventories, loss prevention, aged inventory, and action plans that improve accuracy and profitability. Create member-focused retail programming such as trunk shows, holiday promotions, tournament merchandise, seasonal launches, and other experiences that support Golf, Racquet Sports, and Club events.

Prepare and manage retail operating budgets; analyze sales, margins, labor, inventory investment, purchasing trends, and other key performance indicators; and provide clear forecasts and reporting to Club leadership. Build a consistent, personalized shopping experience by setting service and presentation standards, studying member preferences and purchasing patterns, gathering feedback, and adjusting product offerings and programs accordingly.

Directly supervise and develop the Merchandise Assistant, while partnering with Golf and Racquet Sports leaders to provide retail standards, product knowledge, training, and operational guidance to employees supporting the shops. What You'll Bring At least 5 years of progressive retail management experience with demonstrated success in merchandising, buying, inventory management, vendor relations, and retail financial performance.

Experience developing and managing operating budgets, sales and inventory forecasts, margin plans, and data-driven financial projections. Strong business acumen and analytical skill, including the ability to interpret sales, margin, inventory turnover, aged inventory, and profitability data and translate findings into action. Proficiency with retail point-of-sale systems, inventory management platforms, reporting tools, spreadsheets, and standard business technology.

Exceptional leadership, communication, project-management, and relationship-building skills with a service-focused approach to members, vendors, and cross-functional partners; ability to stand and walk for extended periods, lift and move merchandise up to 40 pounds, and work evenings, weekends, holidays, trade shows, and Club events as needed. What Makes You Stand Out Bachelor’s degree in Business, Retail Management, Marketing, Hospitality Management, or a related field; an equivalent combination of education and progressive retail leadership experience will also be considered.

Leadership experience overseeing multi-location retail operations, particularly within a private club, golf facility, racquet-sports environment, luxury retail, hospitality, or specialty retail setting. Established vendor relationships and experience planning trunk shows, tournament merchandise, member shopping events, seasonal campaigns, and other retail programming. Why Ridglea At Ridglea Country Club, we believe our people are what makes the Ridglea Experience possible.

We are committed to creating an environment where team members can grow professionally, build meaningful relationships, and take pride in their work. The Ridglea Connection is at the heart of who we are, bringing our team together through shared experiences, meaningful connections, and a sense of belonging. Eligible team members may enjoy: Competitive compensation Medical, dental, and vision insurance 401(k) with company match Vacation, Bereavement and holidays Company-paid life insurance Company-paid short-term and long-term disability coverage Rotating menu for employee meals Team member referral bonuses Retail discounts on merchandise Team member golf & racquet access* *Subject to availability and club guidelines.

Team Member Engagement Committee Service awards and recognition programs Team holiday bonus and celebration Scholarship opportunities Career development opportunities A collaborative and service-focused culture