Dispatcher

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. This role requires a highly organized, detail-oriented individual who can respond quickly to changing priorities, maintain accurate records, and provide exceptional customer service while supporting operational excellence.

Key Responsibilities: • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. • Dispatch calls to routes based upon designated route and driver location. • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion. • Distribute, collect and review route sheets for proper days end data entry.

• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. • May perform some additional responsibilities as assigned by the Operations Manager.] • Interacts with customers, customer service department, sales, & Operations staff. • Works with routing specialists to optimize routes. • Fields incoming calls / emails from customers. • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.

• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. • Records and document information from drivers and distributes to appropriate departments. • Communicates with maintenance shop personnel. • Must be able to communicate effectively and professionally via email, telephone and two way devices. Knowledge, Skills, Abilities and Competencies: • Completion of high school.

Post-secondary courses or diploma would be considered an asset. • 1-2 years in a transportation, dispatch or customer service role. • Strong communication and interpersonal skills. • Strong customer focus. • Proven ability to multi-task & ability to prioritize tasks. • Proficient in MS Outlook, Excel, Word. • Knowledge of industry an asset. • Advanced skill level with software applications and word processing accuracy including adequate typing speed.

• Required to work extended hours including occasional weekends. • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.