Field Service Technician

Title: Field Service Technician Reports to : Field Service Supervisor Department : Field Service Summary – Performs basic technical services at a customer’s site or in the field. Job Responsibilities – Activities: Functions: Install, adjust, maintain, and repair company products, such as capacitor banks, filter banks, MVTVSS, snubbers, and MSP’s Resolve product or service problems by clarifying the customers’ issues; determining the problem; selecting and explaining the best solution; expediting correction or adjustment; follow up to ensure resolution; verify and document corrective action Ensure products comply with, and installed according to final building documentation, customer requirements and specifications Maintains a parts inventory and uses a variety of small tools Follows guidelines and instructions established by the organization Handels basic issues and problems, refer more complex services to Field Service Engineer Maintains service/maintenance records Follow company purchasing authorization procedures Other tasks as required Education - Experience: Required: High school diploma or equivalent Preferred: Advanced degree or Accreditation from a technical school or an applicable skilled trades program Possesses beginning to working knowledge of subject matter, 0-2 years of experience Required Skills, Competencies, Authorities and Training Needs: Ability to meet deadlines Ability to understand and follow directions, strong written and oral communication skills Clean driving record, ability to travel 50% of the time Customer service skills, problem solving skills, technical skills Manual dexterity, vision Familiar with Lockout/Tag-out procedures Must have no felony convictions Medium work with occasional heavy work up to 75 pounds US Citizen Any other training requirements/comments NEPSI is an EEO M/F/D/V Anticipated Salary: $36-$42 per hour