Functional Area Supervisor

Responsibilities The Functional Area Supervisor (FAS)/Records Supervisor is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating operations at a local USCIS Field Office. As an FAS, your responsibilities would include: • Assigning, monitoring, and reviewing work of department staff • Reporting daily production statistics to Site Manager • Prioritizing workloads and ensuring work is completed in a timely manner, reallocating resources as needed to meet goals established by USCIS • Ensuring team completes all work assignments accurately, including daily time sheets • Monitoring attendance and absences • Facilitating the processing of priority assignments from USCIS • Identifying and addressing issues in work performance • Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff • Collaborating with Site Manager to ensure best practices are in place and updating them as needed • Training new employees, creating training plans • Creating/updating written standard operating procedures • Participating in meetings with government personnel • Serving as Point of Contact for site operations in Site Manager’s absence • Other duties as assigned.

Qualifications and Physical Requirements • High school diploma or equivalent • 3 years of related experience • Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services • Ability to read and understand proficiently in English • Ability to lift and carry up to 45 lbs. or more in a physical environment • Ability to perform tasks while bending, stooping, climbing, and reaching