Job at a glance
Primary Purpose Drives process optimization by managing complex analyses and implementing solutions that reduce cost, improve compliance, and enhance customer experience. The End-to-End Process Manager (E2E PM) leads performance, governance, and continuous improvement of assigned processes across their lifecycle. Reporting to the Director for the assigned process, this role drives enterprise-wide process management through standardization, analytics, and cross-functional collaboration, ensuring safe, compliant, reliable, and cost effective operations while enhancing efficiency, predictability, and risk reduction across core and support functions.
Duties and Responsibilities Manages end to end business process across the impacted organizations enterprise wide. Performs process flow and data analytics using tools like Signavio, SAP, MS Visio, and PowerBI applications. Partners with Continuous Improvement Enablement team to develop and implement systematic enhancements. Applies advanced process improvement expertise to shape strategy and resolve complex issues.
Leads process improvement initiatives using recognized process improvement methodologies to standardize work processes. Designs and enhances process flows, implementing quality controls to improve workflow consistency and eliminate inefficiencies. Identifies operational risks and develops mitigation strategies to ensure compliance, quality, and timely delivery. Delivers innovative business process solutions that leverage technology to enhance operational efficiency.
Provides strategic guidance on continuous improvement and facilitates initiatives that support organizational goals. Leads organizational-level process improvement projects that drive efficiency and cost savings. Performs other duties as assigned.