Customer Service Representative - N-82204

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. PennEngineering is seeking a motivated, excited, individual to be a part of the Customer Service Team.

As the Customer Service Representative at PennEngineering, you’ll collaborate with teams that do truly amazing things. Join us as we build the future in Manufacturing and Engineering! Perks and Benefits: Medical & Employer Paid: Dental and Vision Parental Leave 401k and Employer Match Paid time off and holidays Tuition reimbursement Paid On the Job Training Performance incentive bonuses Community Volunteering Talent Referral Bonus Program Employee Centric Culture WHAT YOU WILL DO: The Customer Service Representative position is a critical job function within Sherex Fastening Solutions.

This position interacts daily in a one-on-one manner with our customers. The position will support the daily operations, outside sales team, and requirements of the customer to achieve the highest level of customer satisfaction. Essential Duties and Responsibilities: The following statement reflects the general details considered necessary to describe the principle functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent to the job.

Enter and acknowledge customer purchase orders. Expedite customer orders. Maintain/update information in customer portals/supplier portals Prepare and send reports as required. Maintain contact with customers Update any pertinent contact information in the CRM system. Meet with Supply Chain teams to coordinate supply with short term and long term customer demand. Update and maintain release schedules and production forecasts Participate in various projects (information gathering, lead support, distributor programs, etc) when necessary.

Utilize our systems to provide the timely delivery of products from Sherex Global supply network. Keep the order dates and delivery dates in our system up-to-date and accurate. Study sales records and inventory levels of current stock to assist in developing strategic purchasing programs. Create and track Key Performance Indicators Assist in any way to control inventory levels and improve on inventory turnover rate.

Foster harmonious working relations with all Supply Chain partners (Suppliers, Internal and External Customers). Evaluate and monitor contract performance to ensure compliance with obligations and to determine need for changes. Maintain and review computerized or manual records of item sales, purchases, costs, delivery, product performance, and inventories as required. Work with Sherex Outside Sales Team and Sales Representatives to maintain current business relationships and develop new projects with distributors and OEM’s.