Job at a glance
Cylinder Control Specialist 1121 W Amity Rd, Boise, ID 83705, USA Full-time Job Description Norco is currently seeking an individual to fill our Cylinder Control Specialist position. The Cylinder Control Specialist supports accurate cylinder asset tracking, management of customer cylinders, leases and rental balances, and inventory integrity across Norco’s branch and production operations. This position resolves cylinder exceptions, assists with audits and account adjustments, supports branch compliance with cylinder procedures, and helps minimize asset losses while improving customer service and financial accuracy.
Decision-making can include resolving cylinder ownership issues. Impact can include potential for significant customer service and related revenue implications. Other responsibilities include, but are not limited to: Resolve and correct ACM cylinder exception and error reports as well as related cylinder data discrepancies Assist branches with truck reconciliation discrepancies and cylinder movement issues related to truck/deliveries Assist Sales, Branches, and Accounts Receivable with cylinder audits, rental disputes, account adjustments, collections-related research, cylinder ownership, customer balance corrections, and transfers of leases or cylinders between accounts Run and complete recurring cylinder reports, including lease expirations, open exceptions, discrepancies, ownership records, and other reports needed to support branch and management oversight Maintain cylinder lease records, including customer owned leases, facility leases, seasonal leases, expired lease processing, lease credits, zero-balance lease cleanup, and related branch communications Monitor and report on the need for physical or paper cylinder audits to leadership when evidence indicates an audit is needed Provide procedural support and assistance to branches regarding cylinder movement, ownership documentation, ACM procedures, rental billing, and related compliance expectations Monitor branch compliance with cylinder procedures and report significant or recurring non-compliance to leadership Assist production plants with barcoding irregularities and other cylinder identification or tracking issues Regularly report status of key performance measurements Perform other tasks as assigned or needed Qualifications High school diploma or equivalent Previous experience in customer account support, billing, collections research, inventory control, branch operations, production support, or administrative coordination preferred Experience with cylinder management, industrial gases, medical gases, welding supply operations, or distribution environments preferred Ability to adapt to and manage changing priorities Strong attention to detail, accuracy, and follow-through Effective verbal and written communication skills with internal teams, branches, and management Ability to organize recurring reports, prioritize competing requests, and complete assigned tasks on schedule Ability to work independently under general supervision while also contributing effectively as part of a team Commitment to safety, compliance, customer service, and Norco’s Employee Owner culture Additional Information Norco offers a competitive compensation/benefit package, including: Employee Stock Ownership Plan (ESOP) Health, Vision and Dental Insurance Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA) Life Insurance provided at no cost to employee by Norco Supplemental Accident, Disease, and Life Insurance options Employee Tuition Reimbursement 401(k) with Employer Matching Employee Discount on products sold by Norco Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming.
As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP). At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority.
We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Norco, Inc is an Equal Opportunity/Affirmative Action Employer Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc is a Drug-Free workplace