Dispute Initiation Associate

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance * Accurately record customer reason for disputing transactions * Properly respond to customer inquiries regarding existing disputes * Research transaction entry modes and additional data * Meet assigned deadlines and goals * Regular and predictable attendance and punctuality * Other duties as assigned Position level will be dependent upon internal and external experience Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer.