Job at a glance
JOB DESCRIPTION Position: Dual Rate Golf Shop/Outside Service Attendant Department: Sewailo Golf Club / Golf Shop Job Summary: Provide exceptional customer service assisting guests with outside support services as well as information and tools that will create an unforgettable golf experience. Duties and Responsibilities : Interacts with patrons and provides excellent customer service Answers telephone and responds to guest’s questions regarding merchandise, course rules, pricing, etc.
Organizes and displays merchandise to Sewailo Golf Shop standards Assists guests with reservations in person and over the phone Assists in maintaining the Golf Shop, cart staging area, podium bag drop area, wash down area and Cart storage area. Operates a variety of office equipment, power washer and small hand tools Assist in the setup and execution of golf tournaments and outings. Prepares golf carts for play Performs range maintenance to include balls, bag stands, ball pyramids and maintains ball inventory over the course of the day.
Helps to maintain golf shop inventory levels Informs the appropriate personnel when supplies are low and need to be ordered/replenished Sells merchandise and uses the POS/Computer/Cash Register to collect payment and/or make change Incorporates safe work practices in job performance. Performs other duties as assigned Essential Functions of the position: Ability to lift 50 lbs. repeatedly Ability to stand for up to 8 hours Ability to answer phones, provide essential information and check in guests in a fast pace environment Knowledge, Skills, and Abilities: Strong organizational and communication skills Ability to demonstrate a positive and professional image Ability to adapt to changes in the work environment, deal with frequent changes, delays or unexpected events.
Ability to handle cash and count change Ability to stand for long periods of time in the designated work area. Skill in multi-tasking responsibilities associated with clubhouse, cart storage, parking lot, range and cart barn. Ability to anticipate player needs and provide assistance in a timely manner Knowledge of standard operating procedures associated with golf shop, range maintenance, golf ball collection and basic golf ball inventory levels.
Knowledge of golf course rules and player etiquette. Minimum Qualifications : Must have experience working at a golf course or golf facility in the golf shop or golf operations Must be able to lift up to 50lbs repeatedly Must have experience with point of sale and/or reservations systems One to three months experience with direct customer service and ability to work in an outdoor setting in all weather conditions.
Transportation to and from work Experience working with and speaking to the general public Basic reading and math skills Demonstrate an enthusiastic and professional attitude The ability to work a flexible schedule, including weekends and holidays. Must possess a valid Arizona Driver’s License. Must have employment eligibility in the U.S. Preferred Qualifications: Bilingual (English/Spanish)