Job at a glance
Primary Purpose Enhances system reliability and performance by executing advanced support tasks, troubleshooting complex equipment issues, and assisting with implementation of modernization technologies. Provides accurate field data and feedback to support engineering and planning decisions. Team and Role Context (For Posting Purposes Only) Support the Project Planning, Development, and Franchise teams within CPM by administering project contract packages, including invoice processing, refunds, and related project support functions.
Analyze financial processes and performance metrics to ensure data accuracy, improve efficiency, and maintain compliance. Partner with Planners, Technical Planners, Project Managers, Designers, Project Management Specialists, and Project Support Coordinators to align processes, procedures, and service standards across departments. Duties and Responsibilities Provides project control, tracking, documentation, and planning assistance; performs detailed review of work orders and verifies supporting documentation for accuracy and compliance.
Analyzes routine operational data to identify discrepancies and recommends corrective actions based on established practices. Provides technical support during service restoration events, coordinating with field crews and internal teams. Maintains and updates planning models and system records to ensure reliability and consistency. Explains scheduling or operational details to team members and resolves issues that arise in atypical situations.
Assists in developing contingency plans and supports implementation during outages or emergency events. Supports implementation of grid modernization technologies such as smart meters and automated controls. Collaborates with engineering and planning teams by providing accurate field data and feedback on system performance. Performs other duties as assigned.