Front of House Team Member - Fernandez Rodriguez

Position Summary The Server/Cashier is responsible for providing friendly, accurate, and efficient guest support while processing customer orders and payments in a fast-paced restaurant environment. This role supports front-of-house operations by greeting guests, maintaining clean and organized work areas, ensuring order accuracy, and following company standards, food safety expectations, and applicable workplace requirements.

The Server/Cashier contributes to a positive guest experience through professionalism, teamwork, attention to detail, and dependable service. Key Responsibilities Guest Service and Customer Support Greet guests promptly in a friendly, professional manner. Accurately take and enter customer orders using the point-of-sale (POS) system. Communicate menu information, promotions, and ordering options clearly to guests.

Address guest questions or concerns professionally and involve management when appropriate. Maintain a welcoming, respectful, and customer-focused environment. Cash Handling and Transactions Process payments accurately using approved payment methods, including cash, credit/debit cards, gift cards, and other company-approved tenders. Follow company cash handling, drawer accountability, and loss prevention procedures.

Maintain accuracy and attention to detail during peak business periods. Issue receipts and ensure transaction records are complete and correct. Operations Support Accurately fulfill customer orders according to company standards and procedures. Ensure orders are complete, accurate, and presented properly before delivery to guests. Maintain awareness of menu offerings, promotions, and operational procedures.

Assist with stocking supplies, organizing work areas, and maintaining operational readiness throughout the shift. Support efficient workflow and customer satisfaction by communicating effectively with team members and management. Follow all company policies, procedures, and quality standards. Cleanliness and Sanitation Maintain cleanliness of customer areas, counters, beverage stations, restrooms, and assigned workstations.

Clean and sanitize surfaces, equipment touchpoints, and guest-facing areas as assigned. Complete opening, shift, and closing tasks accurately and on time. Dispose of trash and maintain safe, organized work areas in accordance with company procedures. Teamwork and Communication Work cooperatively with team members and management to support daily restaurant operations. Communicate delays, guest concerns, safety issues, or operational needs promptly.

Participate in required training and demonstrate willingness to learn new procedures. Perform other job-related duties as assigned based on business needs. Qualifications Must meet the minimum age requirements allowed under applicable state federal labor laws. Strong customer service, communication, and interpersonal skills. Basic math skills and ability to handle transactions accurately. Ability to work effectively in a fast-paced, customer-facing environment.

Ability to follow written and verbal instructions, company policies, and safety procedures. Professional, dependable, and able to maintain confidentiality when handling customer or business information. Previous restaurant, retail, hospitality, or customer service experience preferred, but not required.