Job at a glance
Position Summary: Vallen's Implementation Solutions Lead is an individual contributor responsible for leading the end-to-end implementations of vending, vendor managed inventory (VMI), and other technology solutions. This role owns the complete technology implementation lifecycle, including project planning, customer engagement, solution configuration, data management, installation leadership, training, go-live support, and transition to operations.
The Solutions Lead serves as the primary subject matter expert for technology implementations, working closely with customers, Project Managers, Flexible Procurement Solutions (FPS), site leadership, and internal stakeholders to deliver successful outcomes. This role requires technical knowledge, project ownership, problem-solving ability, and leadership in managing multiple concurrent implementations while continuously improving implementation processes and standards.
Essential Job Duties and Responsibilities: Owns the vending and technology implementation lifecycle from project initiation through post-go-live support. Manages implementation activities across multiple concurrent projects and is accountable for meeting project timelines and deliverables. Maintains and updates detailed implementation project plans in Smartsheet, including task sequencing, dependencies, durations, and milestone management.
Leads implementation planning meetings and serves as the primary implementation resource for project-related technology activities. Provides implementation status updates during internal and customer project meetings. Leads configuration planning and execution for vending and technology solutions, including configuration templates, plan-o-grams, machine layouts, item mapping, and solution optimization.
Develops and manages implementation data files including employee uploads, department, cost center, and user defined fields structures, and master item data. Creates and validates customer-facing machine interfaces through management of product images, descriptions, and user enhancements. Performs advanced system administration and data maintenance activities within Cribmaster and related technology platforms.
Leads onsite implementation and installation activities, including planning resources, assigning responsibilities, validating equipment readiness, and coaching other implementation team members. Oversees machine setup, testing, inventory loading, labeling, user validation, and operational readiness activities. Ensures all implementation documentation, training materials, and support resources are completed and provided to stakeholders.
Provides onsite and remote post-go-live support to ensure successful user adoption and operational transition. Coordinates reporting configurations, customer requirements, and ongoing support activities. Monitors implementation outcomes and proactively addresses opportunities for improvement. Identifies, develops, and implements process improvements that increase implementation efficiency, improve customer experience, reduce rework, and support organizational scalability.
Develops tools, templates, automation opportunities, job aids, and best practices to improve implementation consistency and performance. Participates in the physical inventory activities at customer facilities by organizing stock, affixing bar code labels (if required) and counting inventory. Participates in post physical inventory processes by helping to reconcile variances with the customer's file.
Provides go-live and transition support to site operations by conducting follow up training and site process review. Provides a level of excellent communication. Performs other duties as assigned.