IT Helpdesk Support - Germain Automotive Partnership

This is a Tier 1 position best suited for those seeking practical experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300 + users, 9 00+ workstations, vendor management, and general troubleshooting and setup. Compensation offered for eligible candidates starting at $ 20 / hr Responsibilities Provide troubleshooting and technical support Inbound phone calls , scheduling onsite support where needed Onsite Support for stores at Auto Mall location.

Onsite for other stores in special cases , will be discussed in advance IT Inventory Management Maintain and Update Documentation as needed User Management (Setup, update, termination) Hardware Management (Setup, decommission) Research and report on tools or solutions that may improve company processes Practical training and experience in the below areas that support a multi-location, interconnected environment Primarily Windows 10 /11 Desktop Environment with iOS devices used for certain services Vendor Management for vendor-supported services on behalf of locations Inventory Management Helpdesk Triage Remote Support Systems (RMM tools, Connectwise Control) Microsoft 365 services such as Entra I D and Intune Mitel Phone System (on premises) Minimal Cisco/Meraki experience depending on situation Software troubleshooting (variety) Opportunity to attend networking events and company meetings Compensation offered for eligible candidates starting at $ 20 / hr Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT Medical Insurance Dental Insurance Vision Insurance 401K after 30 days of employment Life Insurance Short and Long-term Disability Insurance Paid time off Employee Discounts State of the art technology