Receptionist

The Receptionist is focused on supporting the Administrative Assistants at a location. The Receptionist is the first point of contact for inbound telephone inquiries and office visitors/guests, including receiving and relaying messages/telephone calls from internal and external sources, greeting guests/visitors, documenting information, responding to routine inquiries on office location, hours of operation, telephone numbers, e-mail, and website addresses.

Overview & Responsibilities: Answers phones and fields questions with appropriate phone etiquette and compassion Greets and interacts with customers, handling inquiries and directing them according to specific needs Receives and relaying messages/telephone calls from internal and external sources Completes filing for documents and case files Participates in weekly updates with the supervisor to share and exchange resources and to ensure goals are met Ensures office area is presentable and maintains office equipment as necessary; maintain and order office supplies routinely Requirement & Qualifications: High school diploma or the equivalent A basic understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone Minimum of one year of work experience in an office environment of a small business -- the funeral industry is preferred Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Strong communication and grammatical skills, with the ability to proof work High attention to detail and accuracy, with excellent follow-up skills Must be able to talk, listen and speak clearly on the telephone and in-person Ability to lift to 50lbs safely and walk, stand, and sit for long periods