Job at a glance
ABOUT CENTRAL BANK Central Bank is a leading community-focused financial institution committed to helping individuals, families, businesses, and communities achieve their financial goals. We believe great customer experiences begin with exceptional employees, and we invest in developing talent through education, coaching, and professional growth opportunities. As part of our Retail Banking team, you'll play a critical role in shaping the employee experience and supporting our commitment to delivering legendary service across our branch network.
POSITION SUMMARY Central Bank is seeking a dynamic, engaging, and experienced Retail Sales & Operations Trainer to join our Retail Banking team. This role is responsible for developing and delivering impactful training programs that equip employees with the knowledge, skills, and confidence to succeed in retail banking sales, service, operations, and customer experience. The successful candidate will partner with retail leaders across multiple markets to support employee onboarding, performance development, sales effectiveness, operational consistency, and organizational growth.
ESSENTIAL DUTIES AND ACCOUNTABILITIES Design, develop, and deliver training programs focused on retail banking sales, service, operations, and customer experience. Create onboarding and development plans for Branch Managers, Assistant Branch Managers, Universal Bankers, and other retail team members. Facilitate instructor-led classroom training, virtual learning sessions, workshops, coaching programs, and field training activities.
Develop and maintain engaging learning materials, job aids, videos, guides, simulations, role-play exercises, and other training resources. Train employees on branch operational procedures, banking systems, products, services, compliance requirements, and risk controls. Support implementation of new products, technology enhancements, sales campaigns, service initiatives, and operational improvements.
Conduct branch visits, observations, and coaching sessions to identify development opportunities and reinforce performance standards. Maintain training records, program documentation, evaluations, and reporting to assess effectiveness and support continuous improvement. Perform other duties as assigned or as needed. Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.
Why Join Us? Opportunity to impact employee success across multiple markets. Partner directly with retail banking leaders and business partners. Help shape the future of employee development, sales effectiveness, and operational excellence. Competitive compensation and comprehensive benefits package. Supportive culture committed to growth, collaboration, and Living Legendary Standards. PHYSICAL DEMANDS AND WORKING CONDITIONS This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds.
The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position. ADDITIONAL REQUIREMENTS Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation