Job at a glance
Duties and Responsibilities: • Account Support: Act as branch point of contact for key accounts • Order Management : Support accurate order completion, processing, and tracking.This includes e-commerce and direct customer orders. • Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary. • Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation • Customer Service: Provide product information, assist customers with product selection, and with after-sales support.
• Customer Communication : Provide customer service via phone, email, and text. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications • High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience • Demonstrated customer service skills • Proficient in MS Office applications • Strong organization skills • Ability to problem solve, be detail oriented, and multi-task Preferred Qualifications: • English/Spanish bilingual a plus, but not required Education/Experience: High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.
Work Environment: Sales Center Office; Work Schedule Monday-Friday 7:30am-4:30pm Physical Demands Demand Frequency Sedentary – Lifting 0-10 pounds Occasional Light Lifting – 10-20 pounds Occasional Moderate Lifting – 20 to 50 pounds Never Heavy Lifting – 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other – Talk, Drive, visit customers etc.
Frequent EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Job Acknowledgment: Since the duties, responsibilities, qualifications and competencies described here are necessarily subject to change, I acknowledge that revisions to the job description may occur.
All such changes will be communicated and I understand that revised information may supersede, modify, or eliminate existing statements in the job description document. I have received the job description, and I understand that it is my responsibility to read, understand, and be able to perform the work described herein and revisions made to it.