Job at a glance
Job Title: Store Manager Department: Store Team Reports To: District Manager Effective Date: Updated August 2021 POSITION PURPOSE The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals JOB DUTIES & RESPONSIBILITIES * Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.
* Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects. * Responsible for store's profitability. * Monitor inventory levels, facilities and other assets. * Minimize loss through team motivation, customer service and managing operations. * Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.
* Analyze store-level reports and identify new strategies for maximizing results. * Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team. * Participate in Zumiez marketing and training events. * Develop top performers and consistently evaluate performance using Zumiez tools and programs. * Ensure implementation of visual merchandising standards.
* Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met. * Participate in Zumiez marketing and training events. * Other duties and project as assigned based on company and store needs. JOB REQUIREMENTS & QUALIFICATIONS * Successful retail management experience. * Collaborative team leadership approach.
* Proven ability to understand and drive store profitability. * Demonstrated ability to set standards and hold team members accountable. * Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders. * Excellent problem-solving ability and communications skills. * Ability to develop and maintain open and positive relations within the local community.
* Commitment to outstanding customer service. PHYSICAL DEMANDS & WORK ENVIRONMENT * Ability to move in and around stores to access, or position merchandise. * Ability to climb ladders. * Ability to move or lift freight boxes weighing up to 50 lbs. * Availability to travel 10-15 days each year and ability to work any day of the week. * Must be fully vaccinated against COVID-19 or have a documented need for an accommodation certified by a medical professional or a properly documented need for a religious accommodation.