Administrative Support Supervisor- Customer Experience Call Center

Administrative Support Supervisor, Customer Experience Mecklenburg County Park and Recreation is seeking an experienced and customer-focused Administrative Support Supervisor to lead the day to day operations of our Customer Experience Center (call center). This position will supervise a team responsible for providing timely, professional, and welcoming assistance to residents and visitors seeking information about parks, recreation programs, facilities, events, and services.

The successful candidate will be a strong people leader with excellent communication, problem solving, and organizational skills. The ideal applicant will have experience supervising a customer service or call center team, managing workflows and performance expectations, resolving escalated customer concerns, analyzing service data, and using technology to improve the customer experience. Strong judgment, patience, accountability, and the ability to coach and develop employees are essential.

This position will also assist with the collection and submission of data surrounding the call center to the department’s data analyst. The position will also assist the Department’s safety manager in posting upcoming safety training onto the Department’s registration platform.