2nd Level Support Engineer

Join Fust as a 2nd Level Support Engineer, a leader in household services! Enjoy a flexible environment with great benefits. Tasks Handle support tickets independently via remote access. Analyze and resolve complex issues in collaboration with specialists. Support Level 1 and escalate to Level 3 when necessary. Skills Technical education and solid IT knowledge required. Strong communication skills and reliability essential.

Experience with audio-visual systems is a plus. Switzerland shops at Fust! We are proud to be a leading provider in the fields of electrical household appliances, multimedia/entertainment electronics, as well as kitchen and bathroom renovations, and with our comprehensive range of services and unique offerings, we create real added value! Become part of our team and help us continue to create customer experiences!

A job at Fust, and it runs smoothly! 2nd Level Support Engineer Responsibilities Independent handling of fault reports via remote access Analysis and resolution of complex faults (hardware, software, network) in collaboration with internal and external specialists Support for Level 1 support and escalation to Level 3 support if necessary Installation, maintenance and migration of servers, networks and peripheral devices Creation and maintenance of technical documentation as well as reporting on support status Requirements Completed basic technical training Solid IT knowledge (hardware, software, networks) Experience in the area of sound systems or video surveillance is an advantage High quality awareness, reliable working style and strong communication skills Knowledge of French or Italian is an advantage What we offer Employment conditions : Largely flexible working hours, free parking, internal Coop restaurant with a wide selection at preferential prices, modern and bright premises Discounts : Discounts in various Coop formats, 5 times the number of Coop Superpoints, up to 20% discount on various insurance services, affordable mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts on purchase, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650 voucher for the purchase of an SBB GA Further training : Internal training, support for external education and training, development opportunities Communication & culture : Informal culture throughout the company, orientation towards shared values, internal app for communication with employees Insurances : Pension fund: 2/3 paid by Coop (basic), various savings plans with the pension fund, generous and supra-mandatory insurance benefits in case of accident and illness Holidays : At least 25 days holiday or according to valid collective labour agreement, support for unpaid leave if possible Health : Update-Fitness: CHF 200 discount on annual subscription, free and anonymous company social counselling 24/7 Discounts in various Coop formats 5 times the number of Coop Superpoints Up to 20% discount on various insurance services Affordable mobile and prepaid subscriptions at Coop Mobile Reka-Card: discounts on purchase Staff discount also for partner (living in the same household) Discount on the travel offer ITS Coop Travel CHF 650 voucher for the purchase of an SBB GA Internal training Support for external education and training Development opportunities Informal culture throughout the company Orientation towards shared values Internal app for communication with employees Pension fund: 2/3 paid by Coop (basic) Various savings plans with the pension fund Generous and supra-mandatory insurance benefits in case of accident and illness At least 25 days holiday or according to valid collective labour agreement Support for unpaid leave if possible Update-Fitness: CHF 200 discount on annual subscription Free and anonymous company social counselling 24/7 Fust | Swiss Household Services AG Otelfingen