Job at a glance
The Account Manager oversees all account activities, maintains healthy relationships with all stakeholder clients, and provides direction and oversight for evolving strategies and priorities. They are a strategy-focused customer advocate responsible for the portfolio of our JobNimbus marketing accounts aiming to drive retention and expansion of JobNimbus Marketing services What You’ll Be Doing Sustain client retention rates, protecting and growing business revenue.
Identify key outcomes, executive summaries, and documented success plans to ensure all customers are successful with JobNimbus Marketing Streamline communication across clients and Marketing fulfillment teams, taking full ownership of key deliverables for success. Develop recommended strategies to implement for each client in your book of business according to their target market. Identify key areas to help your client’s business grow and generate qualified leads.
Collaborate with executive sponsors, owners and other key decision makers, leveraging monthly report metrics & dashboards to demonstrate ROI and inform strategic decision making. Create necessary processes to conduct Quarterly Business Review meetings with Enterprise contacts. What Makes You the Hero for This Job Core knowledge and experience in various aspects of marketing, including website management, SEO, and PPC in order to properly advise customers on the necessary strategies to achieve their business outcomes.
Ability to create positive relationships with all contacts, especially with corporate stakeholders, demonstrating ROI. Excellent verbal and written skills with the ability to host virtual meetings and solid phone etiquette. An understanding of churn and the ability to combat high-stress situations and customer escalations. Strong ability to create different strategies to help bring value to customers in a timely fashion (move, test, pivot, learn).
Promote the value of Account Management to your contacts through a positive customer experience as an advocate for them and a liaison to JobNimbus Marketing.