Job at a glance
Is the first and last impression for the resort and therefore they set the tone for the guest’s stay and are the lasting imprint on the guest before they leave. Be well versed with the airport facility and services to be able to provide directions and information to The Grand Property guests. Be an ambassador for the resort by being well informed of The Grand property facility, services, events and local attractions and promote those to the guest.
Warmly greet the guest, assist with luggage, give directions in the airport facility, arrange for travel accommodations and alert the resort of any issues or requests that guest might have communicated. Communicate with Concierge for well arrangement of transportation at the airport Work closely with other cross over departments at resort to ensure efficiency and communication of the guest’s needs.
Resolve and escalate all issues of concern that occur with the guest and ensure they are completely resolved. Assist The Grand Bus at HCM office if there is no pick up or drop off at the airport