Job at a glance
Assist with the strategic direction for the departments of responsibility and proactively convey guidelines for staff that shapes the unparalleled standards expected. Make certain that areas of accountability are executed in uncompromised levels.Proper utilization of resources is a must. Deploy labor resources according to the forecasted business volumes. Manage time and attendance to ensure profit margins are met.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order. Ensure consistent, high-quality service standards are maintained in assigned restaurant. Ensure high quality of food items, service and presentation. Assist with preparation of reports; maintains required records and files. Keep senior management informed of significant problems that may jeopardize the achievement of The Ho Tram Resort Casino properties objectives.
Hire, train, motivate, and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability. Evaluate employee performance through operational audits to improve convention services service and build reward and recognition systems. Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.