Avaya Administrator

Short Description: Maintains, analyzes, troubleshoots, and repairs telephone systems,software, hardware, and system peripherals. Complete Description: This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g.

number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.) Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential. Skill Required / Desired Amount of Experience Avaya System Administration (Moves, Adds, Changes) experience Required 1 Years Avaya Call Management (Contact Center reporting) experience Required 1 Years Cisco Unity Voicemail experience Highly desired 1 Years Remedy Ticketing System experience Desired 1 Years Experience with Sharepoint Desired Experience with Changepoint Desired