Bilingual Travel Experience Advisor

Imagine turning someone's dream vacation into a seamless reality, all from the comfort of your dedicated home office. As a key player in our customer experience operations, you will act as the trusted guide for travelers navigating their next big adventure, delivering exceptional service from the initial point of contact to final booking confirmation. In this role, your passion for hospitality, sharp attention to detail, and ability to connect with people will directly shape unforgettable travel memories.

You will join a supportive team that values growth, rewards high performance, and provides all the tools you need to build a rewarding career in the global travel industry. Title: Travel Experience Specialist Contract Type: Full-time contract with potential for permanency post-probation Start Date / Duration: Immediate start; 2 weeks paid training plus 2–4 weeks nesting period Training: Fully paid initial instruction; mandatory pass required before handling live interactions Location / Workplace Model: 100% Remote (Canada wide) Schedule: 40 hours/week, monthly rotating shifts (Monday–Friday 9:00 AM – 7:00 PM EST; including up to two Saturdays per month 9:00 AM – 5:00 PM EST based on business needs) Pay / Salary: $22.00 per hour + access to immediate monetary and non-monetary recognition programs Advantages Major Canadian institutions frequently use agencies as their exclusive point of entry—a contract is often the premier "test drive" leading to a permanent position.

As a contract professional through Randstad, you gain immediate access to competitive optional health/benefits insurance, weekly automated timesheets, and a 4% accrued vacation pay structure. Upon transition to permanent status, you unlock an exceptional total rewards package: -Salary revision eligibility after 3 months of permanent status based on performance -Performance bonuses tied to service quality, call handling, and schedule adherence -100% employer-paid health care coverage for individual plans (excludes family coverage and long-term disability) -2 weeks paid vacation, 5 additional paid care days, standard paid holidays, plus your birthday off -Company-matched pension plan and Employee Assistance Program (EAP) -Points-based recognition platform redeemable for top retailer gift cards and credits Responsibilities Manage incoming omnichannel client interactions across phone, email, and chat to build rapport and deliver tailored travel solutions within budget Execute complex airfare ticketing, exchanges, refunds, and reissues utilizing advanced Amadeus GDS functionalities Secure comprehensive travel arrangements including accommodations, travel insurance, ground transportation, rental cars, and curated tours Provide accurate guidance regarding essential travel documentation, regional restrictions, health guidelines, and safety tips in a clear, timely manner Facilitate specialized bookings for leisure, group, and multi-destination itineraries Cross-sell relevant travel products, upgrades, and complementary services to enhance client value Handle sensitive client financial and personal data securely in strict compliance with corporate privacy policies Maintain established operational metrics including Quality Assurance scores, Key Performance Indicators (KPIs), and daily schedule adherence Collaborate with the travel team to share industry insights, enhance program knowledge, and refine service delivery Qualifications Minimum of 3 years of hands-on experience in the travel industry across Airline, Retail, or TMC environments Minimum of 1–2 years of experience in customer service, call center operations, travel advisory, or hospitality roles Native or professional fluency in both English and French to support national clients and out-of-province partners Advanced expertise in Amadeus GDS, with mandatory hands-on experience in ticketing and reissuing Required TICO certification for Ontario candidates or mandatory OPC certification for Quebec-based candidates Adv