Branch Operation Manager ( 1 Position)

Closing Date : Wednesday, 15 January 2020 Company: Premier Bank LTD Email: [email protected] ; [email protected] Position: Branch Operation Manager ( 1 Position) Position Type: Full Time Location: Mogadishu, Somalia Reports to: Head Of Operations RESPONSIBILITIES AND DUTIES: Works with the Branch Manager in establishing growth, sales, and profit objectives for the branch; provides input to these objectives and to the manner in which performance will be measured and controlled; Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives; Maintains records and prepares required monthly reports; Participates in the weekly scheduling of Head Tellers/Personal Bankers, and Tellers and puts together Time Sheet Recaps for payroll processing; Manages adherence to scheduling procedures; Ensures adequate coverage for dual control; Ensures adherence to Branch Operations Policy ; Trains Head Tellers/Personal Bankers, Tellers, and staff on fraud prevention; Ensures adherence to guidelines of the Branch “Survival Guide” ; Ensures that customer confidentiality is being maintained at the Branch; Shares in the responsibility of reviewing and approving the payment of Overdraft’s and Uncollected Funds; Adheres to Paid Time Off policies; Performs Teller operational procedures duties as needed; Ensures that Branch security procedures and policies are followed; Performs other duties as assigned; Participates in the active coaching of Head Teller/Personal Banker and Teller performance; Assists in performance planning; Identifies the training needs of staff and coordinates training with scheduling procedures; Prepares meeting agendas, conducts meetings, and assigns topics for individual staff members to speak on Initiates disciplinary action with Human resources when required; Leads by example, set example – fosters open communication with staff; Involved in the reaching of objectives of Branch action plans; Provides input on the alignment of staff; Builds self-esteem through encouragement; Shares “Branch Vision” with all Branch staff Helps determine methods and implements those methods to motivate staff; Assists staff in recognizing and facilitating cross-selling opportunities; QUALIFICATIONS AND SKILLS: Sufficient knowledge of modern management techniques and best practices Ability to meet sales targets and production goals Familiarity with industry’s rules and regulations Excellent organizational skills Results driven and customer focused Leadership and human resources management skills MBA/Bachelor in Business Administration or related field Premier Bank is a Sharia compliant commercial bank incorporated in Somalia in 2013 and licensed by the Central Bank of Somalia in 2014.

We believe in the promise of a new Somalia. We all have a role to play in rebuilding Somalia. Together, we can make a difference. It is this philosophy that guides our efforts to help (in our own small way) rebuild Somalia and encourage economic and community development. We offer comprehensive one-stop financial solutions to our customers who include private and government institutions, corporate and SME businesses as well as private individuals in Somalia.

We offer the followings: Retail Banking, Business and Corporate Banking, Mobile and Internet banking, ATM Banking, SWIFT transfers, International money transfer, Investments and so much more. Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process. Advertised: January 4, 2020, Mogadishu Time Application closing Date: January 15, 2020, Mogadishu Time.